PRICING
![](https://static.wixstatic.com/media/4b2bf2_4b44558028984e60abfb0f5a2c679312~mv2.jpg/v1/fill/w_79,h_54,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/4b2bf2_4b44558028984e60abfb0f5a2c679312~mv2.jpg)
Pay-As-You-Go
$1 base fee
+ $1 per 15 minutes
![](https://static.wixstatic.com/media/4b2bf2_603e33fcda114476a6f503f01ed298e9~mv2.jpg/v1/fill/w_77,h_51,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/4b2bf2_603e33fcda114476a6f503f01ed298e9~mv2.jpg)
Annual
Membership
$30/year
1 hour of free ride time on every rental, then $1.00 base fee
+ $1 per 15 mins
![](https://static.wixstatic.com/media/e4d91d_d82564e275ce4d4a96c1e57c37ee0d60~mv2.jpg/v1/fill/w_77,h_79,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/e4d91d_d82564e275ce4d4a96c1e57c37ee0d60~mv2.jpg)
Student Annual Membership
$15/year
1 hour of free ride time on every rental, then $1.00 base fee
+ $1 per 15 mins
WHERE TO RIDE
HOW TO RIDE
GET STARTED
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Download Movatic app & create rider profile (phone number required)
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Enter payment method and accept terms
RENT
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Select membership plan or pay-as-you-go pricing
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Using Movatic app, scan QR code on bike
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After rear wheel ring lock opens, remove cable lock
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Stop at public bike racks during rental using in-app lock/unlock procedure
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App may be closed during rental if desired
RETURN
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Park at an approved bikeshare station
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Press Lock icon in app to activate locking mechanism
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Press tab on rear wheel lock to engage security ring
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Insert cable lock to secure bike to station
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Check app for end rental survey and receipt
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Ring lock won’t open after rental started: Try using orange tab to manually release lock. Rotate wheel slightly so spoke is not pressing on lock mechanism.
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Ring lock won't close: May need to rotate wheel slightly to avoid hitting as poke.
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Lock tab won't budge: Re-open app. Try entire return process again. Be patient as lock activates.
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Cable lock is stuck: Try again. Give it a good jiggle.
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When in doubt, close and re-open the app and toggle off your wi-fi connection.
TROUBLE?
STEP 1
STEP 2
STEP 3
![TANDEM WEBSITE ICONS (1).png](https://static.wixstatic.com/media/e4d91d_bfc8a37031714e70bd5652b0d4ba43b9~mv2.png/v1/crop/x_651,y_298,w_763,h_847/fill/w_42,h_47,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/TANDEM%20WEBSITE%20ICONS%20(1).png)
SUPPORT
![20221006_090041 (1) (1)_edited_edited_edited.png](https://static.wixstatic.com/media/e4d91d_bff7c320463344c084bfc79d3d6e1a91~mv2.png/v1/fill/w_49,h_11,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/e4d91d_bff7c320463344c084bfc79d3d6e1a91~mv2.png)